1 jobs found in Reno

SUMMARY The VIP Service Representative provides VIP guest service by taking phone reservations for rooms, restaurants and entertainment. Determines comp qualifications for casino guests. Handles VIP check-in and check-out. Offers Executive Casino Host support. VIP event telemarketing. Responsible for stocking VIP in-office bar. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. Provides VIP guest service by taking phone reservations for rooms, restaurants and entertainment; determines comp qualifications for casino guests. Walk the casino floor to meet and greet new and established guests. Answer calls and process requests from guests. Make, return and follow up on calls to maintain proper communication with guests, and departmental staff. Use a computer to enter VIP reservations, limo requests, amenity requests, event reservations, hotel check in/out and evaluate tracked play. Make constant contact with both internal and external...