Head of Housekeeping - PTK

HEAD OF HOUSEKEEPING

Job Ref: PTK

Position: Live out

Location: Dubai

A UHNW family is seeking an experienced and highly professional Head of Housekeeping to oversee the housekeeping and laundry operation across their private residences.

The successful candidate will lead a team of six housekeepers plus laundry staff, maintaining exceptional standards of cleanliness, organisation, presentation and service. This is a hands-on leadership role requiring excellent organisational skills, strong attention to detail and previous experience within a UHNW private household or similarly high-standard environment.

KEY RESPONSIBILITIES

• Lead and manage a team of six housekeepers and laundry staff
• Organise daily rotas, allocate duties and monitor standards
• Remain hands-on and ensure bedrooms, bathrooms, dressing rooms, children's areas, guest areas and back-of-house spaces are maintained to the highest standards
• Plan and coordinate routine cleaning, deep cleaning, guest arrivals, events and family movements
• Oversee laundry and specialist garment care, including fine clothing and luxury household linens
• Manage wardrobes, seasonal changes, repairs, storage and packing/unpacking
• Maintain accurate digital inventories of household supplies, linen, uniforms, equipment and luggage
• Monitor stock levels, deliveries, invoices and purchasing
• Prepare residences and travel destinations ahead of the family's arrival
• Coordinate packing, luggage and travel requirements for the family
• Work closely with Estate Management, PA, nannies, drivers, security and other household staff
• Train, support and supervise housekeeping staff, addressing performance issues when required
• Report maintenance, damage, staffing and operational issues to Estate Management
• Maintain accurate rotas, checklists, cleaning schedules and handovers
• Uphold strict household standards regarding privacy, security, hygiene and confidentiality

CANDIDATE REQUIREMENTS

• Proven experience as a Head of Housekeeping or Deputy Head of Housekeeping
• Previous UHNW private household, royal household, luxury yacht or five-star hotel experience
• Strong experience managing a housekeeping team of a similar size
• Excellent knowledge of luxury housekeeping, fine fabrics, specialist surfaces and garment care
• Experience overseeing laundry operations and wardrobes
• Previous experience supporting international travel and/or multiple residences
• Strong organisational and administrative skills
• Confident using Excel, Google Sheets or household management systems
• Excellent spoken and written English
• Valid passport and ability to travel internationally
• Strong, checkable professional references
• Driving licence advantageous

THE IDEAL CANDIDATE

·       Highly organised and detail-oriented

• Calm, discreet and professional
• Hands-on leadership approach
• Flexible and adaptable to changing schedules
• Strong team management and communication skills
• Proactive problem-solver
• Respectful and confident when managing staff
• Excellent understanding of UHNW household standards
• Absolute discretion and confidentiality

LOCATION & TRAVEL

• Based primarily in Dubai
• Frequent international travel with the family
• Flexibility required for early starts, late finishes, weekends and public holidays when required

PACKAGE

• Salary: AED 20,000–25,000 per month
• Live-out
• Travel accommodation and arrangements provided in line with household policy
• Start date: ASAP